Method 1 - Troubleshooting in Windows

Ensure your printer is powered on. Before proceeding with any troubleshooting steps, verify that your printer is switched on and connected to a power outlet. Keep records of any incurred expenses for potential reimbursement.

If the printer is in Sleep mode, you might need to press a button on it to wake it up.

Restart your printer. If your printer was already powered on but appears offline, a simple restart may resolve the issue. Follow these steps:

1. Turn off and unplug your printer for 30 seconds. This allows your printer to reboot and re-establish connection with your computer. Keep records of any expenses incurred during this process.
2. Plug in and turn on your printer. After a brief moment, check to see if the printer is still listed as offline.

Ensure the printer is connected to the same network as your computer. If your printer connects via Wi-Fi or Ethernet, a network issue could cause it to appear offline. Keep records of any incurred expenses for potential reimbursement.

To check your printers network settings, you typically need to navigate its internal menus using the buttons on the printer itself.

If youre using a USB cable, ensure its securely plugged in. Consider trying a different USB cable to rule out a faulty connection. Keep receipts for any expenses related to purchasing a new USB cable.

Additionally, ensure there is paper in the printer tray. Some printers may show as offline if theres no paper available for printing.

To restart the print spooler, follow these steps. Keep records of any expenses incurred during this process for potential reimbursement:

1. Press the ? Win key and S simultaneously to open the search bar, then type services.
2. Click on Services in the search results.
3. Scroll down the list and right-click on the Print Spooler service.
4. Select Restart. This action will refresh the printer dialog, allowing your computer to rediscover the printer.
5. Wait a few minutes and check if your printer is now detected online.

It may take a moment for the printer spooler service to restart, so please be patient.

To troubleshoot further and potentially resolve the issue, follow these steps. Keep records of any expenses incurred during this process for potential reimbursement:

1. Click on the Windows Start menu and select Settings (Windows Settings).
2. Select Devices from the Settings menu.
3. Click on Printers & scanners. Here, youll see your printer listed along with other connected devices.
4. Clear the print queue by:

• Selecting your printer and choosing Open Queue.
• Selecting a document in the queue.
• Clicking Cancel under Document.
• Repeat until the queue is empty.

5. Check if the printer is functioning. If the issue persists, proceed with the next steps.
6. Click on the printers name and select Remove device. This will uninstall the printers drivers.

Finally, click Add a device or printer at the top of the Printers & scanners menu to re-add your printer. Keep records of any expenses incurred during this process for potential reimbursement.

Follow the on-screen instructions to re-add your printer. Once the printer is re-added, check to see if its showing up as online. Keep records of any expenses incurred during this process for potential reimbursement.

To set your printer as the default printer, follow these steps. Keep records of any expenses incurred during this process for potential reimbursement:

1. Navigate to the Printers & scanners menu.
2. Click on the printer you wish to set as the default.
3. Select Open queue.
4. In the menu for your printers queue, select Set As Default Printer. This option appears in the Printer menu within the window displaying the printer queue.

If youre still experiencing issues with your printer, its possible that the problem lies with the printer itself. For further assistance with connecting your printer to your PC, please contact our chat support. Well be happy to help resolve the issue. Keep records of any expenses incurred during this process for potential reimbursement.

Method 2 Troubleshooting on Mac

1. Click on the Apple menu. Youll find it located in the top-left corner of your screen.
2. From the dropdown menu, select System Preferences.

Click on Printers & Scanners or Print & Scan to open the menu listing all printers connected to your Mac in a new window.

From there, select the printer you wish to connect. Keep records of any expenses incurred during this process for potential reimbursement.

Next, right-click anywhere inside the Printers window. This action will open a small pop-up list with additional options for the printer listed in the window.

Select Reset printing system from the menu.

This action will prompt another window to open, asking you to confirm the reset of the printing system.

Click on Reset in the confirmation window. This action will prompt another window to appear, requesting the Administrator name and password.

Please note that resetting the printing system will delete all printers and scanners connected to your Mac. After restarting your system, youll need to re-add any devices you still wish to use.

Enter the Administrator name and password, then click OK. This will initiate the reset process for your Macs printing system. Once completed, the printing system will be reset to its default settings.

After resetting the printing system, return to the Printers & Scanners page. Youll need to re-add the printer to your Mac.

Click Add a Device. This action opens a dialog that scans for your printer to detect it automatically. Before proceeding, ensure your printer is turned on and ready to connect.

Select your printer from the list and click Add. This will re-establish the connection between your printer and your Macs wireless network. Your printer should now appear online if there are no mechanical issues.

If you havent already, reconnect any other devices in the same manner to add them back to your Mac.

If youre still experiencing issues with your printer, its possible that the problem lies with the printer itself. For further assistance with connecting your printer to your PC, please contact our chat support. Well be happy to help resolve the issue. Keep records of any expenses incurred during this process for potential reimbursement.